Privacy Policy
1. What Personal Information Do We Collect?
Personal Details
Payment Information
Credit/debit card details and other payment-related information that is processed securely through our payment providers.
Products Offered on Our Website
We do not sell products that fall under restricted categories as defined by our payment gateway provider, including but not limited to healing crystals. Please note that our payment gateway will not be used for processing transactions related to healing crystals or other similar restricted products.
Usage Data
Location Data
If you enable location services, we may collect information about your location to provide better services (e.g., finding nearby service providers).
Cookies
2. How Do We Use Your Personal Information?
Providing and Improving Services
We use your information to process orders, fulfill services, and offer customer support.
Personalization
We may customize your experience based on your preferences, interests, and past interactions.
Marketing and Communication
With your consent, we may send promotional emails or other marketing materials to inform you about special offers, new products, or other updates.
Transaction Processing
To complete purchases or payments, we use the necessary details, including payment information, to process your orders and refunds.
Security and Fraud Prevention
Legal Obligations
We may use your information to comply with legal requirements and resolve disputes.
3. How Do We Protect Your Information?
We are committed to securing your personal data through:
Data Encryption
We use Secure Socket Layer (SSL) encryption to ensure your sensitive information (like payment details) is transmitted securely.
Access Controls
Regular Security Audits
Data Storage
4. Who Do We Share Your Information With?
We respect your privacy and share your information only with trusted parties, as follows
Service Providers
We may share your personal data with service providers that help us fulfill our services, such as payment processors, order fulfillment, and customer support specialists. These third parties are required to protect your information and only use it as necessary to perform their tasks.
Affiliates
We may share information with our affiliates to improve our services, prevent fraud, and enhance security across our network.
Business Transfers
If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred to the new business entity. In such cases, we will ensure the privacy and security of your data.
Legal Compliance
We may disclose your information if required by law, in response to a legal request (e.g., court order or subpoena), or to protect our rights and the safety of others.
Third-Party Partners
Occasionally, we may work with third-party partners for co-branded promotions or events. With your consent, we may share your information for such purposes.
5. How Long Do We Retain Your Information?
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.
Once your information is no longer needed for these purposes, we will securely delete or anonymize it.
6. How Do We Share Personal Information?
We take necessary precautions to protect your personal information but may share your data in specific circumstances:
Third-Party Service Providers
These include payment processors, marketing agencies, analytics services, and others who assist us in providing services.
Legal Disclosures
We may share your information to comply with legal obligations, resolve disputes, or protect the rights of our users.
Analytics Providers
We work with analytics providers such as Google Analytics to improve user experience and platform performance.
All third-party providers are subject to contracts that require them to maintain privacy and security standards in line with this policy.
7. How Can You Opt-Out?
You have the right to opt-out of receiving marketing and promotional communications from us. Here’s how you can do it:
Unsubscribe from Emails
Every promotional email we send includes an “unsubscribe” link.
Contact Us Directly
You can email us at divineartz2024@gmail.com to opt-out of any communications.
Please note that if you opt-out of marketing emails, you may still receive transactional messages related to your account, such as order confirmations and shipping updates.
8. Removing Your Reviews or Content
If you post reviews or other content on our website and later wish to remove it, you can request its removal by emailing us at divineartz2024@gmail.com . While we will do our best to honor your request, please note that copies of the content may still exist in cached or archived versions online.
9. How to Withdraw Your Consent
If you have given us consent to collect, use, or disclose your personal information, you have the right to withdraw your consent at any time.
Contact Us: Email us at divineartz2024@gmail.com to withdraw your consent.
Location Information: You can disable location services on your mobile device at any time.
Note: If you withdraw your consent, we may retain your personal information to comply with legal obligations or resolve disputes.
10. How Is Personal Information Stored?
Your personal information is stored in secure databases, either hosted by us or with third-party providers who comply with strict privacy and security standards. These providers use advanced technology like encryption and multi-factor authentication to safeguard your data.
11. How Is Personal Information Disposed Of?
When we no longer need your personal information for the purposes outlined in this policy, we will securely delete or anonymize it. This ensures that no one can access or use your data once it’s no longer needed.
12. Do We Use Cookies?
Yes, we use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity. Here’s how we use them:
Improved Experience: To remember your login credentials, language preferences, and shopping cart contents.
Analytics: To understand how visitors interact with our site, which helps us improve our services.
Advertising: To show you relevant ads based on your browsing behavior.
13. Customer Reviews and Comments
When you post reviews, feedback, or other content on our platform, you should be aware that this information may be visible to others. We are not responsible for the content you choose to share, and it may be accessed, copied, or used by third parties.
14. Links to Third-Party Websites
Our website may contain links to third-party websites that we do not control. Please note that these sites have their own privacy policies, and we are not responsible for their practices. Always read the privacy policy of any third-party website before sharing your information.
15. Third-Party Analytics
16. Employment Opportunities
If you submit your resume for job opportunities with us, we will treat the information you provide confidentially. We may keep your data on file for future hiring needs or contact you for additional information if necessary.
17. Children’s Privacy
Our platform is not intended for users under 18 years old. We do not knowingly collect or solicit personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete that data.
18. How Do We Keep Your Information Secure?
We implement a variety of security measures to protect your personal information, including:
Physical Security : Locked storage and restricted access to sensitive data.
Encryption : We use SSL encryption to protect data during transmission.
Access Control : Only authorized personnel have access to personal information, and we use passwords and multi-factor authentication to secure systems.
Despite these measures, please understand that no method of transmission or storage can guarantee 100% security.
19. Policy Updates
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continuing to use our website signifies your acceptance of the updated policy.
20. Contact Us
If you have any questions, concerns, or complaints regarding your personal information or our Privacy Policy, please feel free to contact us at:
divineartz2024@gmail.com
Phone
+91 70660 77088
Address
Vallalar St, Ayanambakkam,
Mel Ayanambakkam,
Kil Ayanambakkam, Chennai, Tamil Nadu 600095
In compliance with applicable laws, including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws, we have appointed a Grievance Officer to address any concerns or grievances related to your personal data and privacy. The Grievance Officer will ensure that your complaints are addressed promptly and in accordance with the relevant laws.
