Privacy Policy
1. What Personal Information Do We Collect?
Personal Details
Payment Information
Credit/debit card details and other payment-related information that is processed securely through our payment providers.
Products Offered on Our Website
We do not sell products that fall under restricted categories as defined by our payment gateway provider, including but not limited to healing crystals. Please note that our payment gateway will not be used for processing transactions related to healing crystals or other similar restricted products.
Usage Data
Location Data
If you enable location services, we may collect information about your location to provide better services (e.g., finding nearby service providers).
Cookies
2. How Do We Use Your Personal Information?
Providing and Improving Services
We use your information to process orders, fulfill services, and offer customer support.
Personalization
We may customize your experience based on your preferences, interests, and past interactions.
Marketing and Communication
With your consent, we may send promotional emails or other marketing materials to inform you about special offers, new products, or other updates.
Transaction Processing
To complete purchases or payments, we use the necessary details, including payment information, to process your orders and refunds.
Security and Fraud Prevention
Legal Obligations
We may use your information to comply with legal requirements and resolve disputes.
3. How Do We Protect Your Information?
We are committed to securing your personal data through:
Data Encryption
We use Secure Socket Layer (SSL) encryption to ensure your sensitive information (like payment details) is transmitted securely.
Access Controls
Regular Security Audits
Data Storage
4. Who Do We Share Your Information With?
We respect your privacy and share your information only with trusted parties, as follows
Service Providers
We may share your personal data with service providers that help us fulfill our services, such as payment processors, order fulfillment, and customer support specialists. These third parties are required to protect your information and only use it as necessary to perform their tasks.
Affiliates
We may share information with our affiliates to improve our services, prevent fraud, and enhance security across our network.
Business Transfers
If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred to the new business entity. In such cases, we will ensure the privacy and security of your data.
Legal Compliance
We may disclose your information if required by law, in response to a legal request (e.g., court order or subpoena), or to protect our rights and the safety of others.
Third-Party Partners
Occasionally, we may work with third-party partners for co-branded promotions or events. With your consent, we may share your information for such purposes.
5. How Long Do We Retain Your Information?
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.
Once your information is no longer needed for these purposes, we will securely delete or anonymize it.
6. How Do We Share Personal Information?
We take necessary precautions to protect your personal information but may share your data in specific circumstances:
Third-Party Service Providers
These include payment processors, marketing agencies, analytics services, and others who assist us in providing services.
Legal Disclosures
We may share your information to comply with legal obligations, resolve disputes, or protect the rights of our users.
Analytics Providers
We work with analytics providers such as Google Analytics to improve user experience and platform performance.
All third-party providers are subject to contracts that require them to maintain privacy and security standards in line with this policy.
7. How Can You Opt-Out?
You have the right to opt-out of receiving marketing and promotional communications from us. Here’s how you can do it:
Unsubscribe from Emails
Every promotional email we send includes an “unsubscribe” link.
Contact Us Directly
You can email us at divineartz2024@gmail.com to opt-out of any communications.
Please note that if you opt-out of marketing emails, you may still receive transactional messages related to your account, such as order confirmations and shipping updates.
8. Removing Your Reviews or Content
If you post reviews or other content on our website and later wish to remove it, you can request its removal by emailing us at divineartz2024@gmail.com . While we will do our best to honor your request, please note that copies of the content may still exist in cached or archived versions online.
9. How to Withdraw Your Consent
If you have given us consent to collect, use, or disclose your personal information, you have the right to withdraw your consent at any time.
Contact Us: Email us at divineartz2024@gmail.com to withdraw your consent.
Location Information: You can disable location services on your mobile device at any time.
Note: If you withdraw your consent, we may retain your personal information to comply with legal obligations or resolve disputes.
10. How Is Personal Information Stored?
Your personal information is stored in secure databases, either hosted by us or with third-party providers who comply with strict privacy and security standards. These providers use advanced technology like encryption and multi-factor authentication to safeguard your data.
11. How Is Personal Information Disposed Of?
When we no longer need your personal information for the purposes outlined in this policy, we will securely delete or anonymize it. This ensures that no one can access or use your data once it’s no longer needed.
12. Do We Use Cookies?
Yes, we use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity. Here’s how we use them:
Improved Experience: To remember your login credentials, language preferences, and shopping cart contents.
Analytics: To understand how visitors interact with our site, which helps us improve our services.
Advertising: To show you relevant ads based on your browsing behavior.
13. Customer Reviews and Comments
When you post reviews, feedback, or other content on our platform, you should be aware that this information may be visible to others. We are not responsible for the content you choose to share, and it may be accessed, copied, or used by third parties.
14. Links to Third-Party Websites
Our website may contain links to third-party websites that we do not control. Please note that these sites have their own privacy policies, and we are not responsible for their practices. Always read the privacy policy of any third-party website before sharing your information.
15. Third-Party Analytics
16. Employment Opportunities
If you submit your resume for job opportunities with us, we will treat the information you provide confidentially. We may keep your data on file for future hiring needs or contact you for additional information if necessary.
17. Children’s Privacy
Our platform is not intended for users under 18 years old. We do not knowingly collect or solicit personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete that data.
18. How Do We Keep Your Information Secure?
We implement a variety of security measures to protect your personal information, including:
Physical Security : Locked storage and restricted access to sensitive data.
Encryption : We use SSL encryption to protect data during transmission.
Access Control : Only authorized personnel have access to personal information, and we use passwords and multi-factor authentication to secure systems.
Despite these measures, please understand that no method of transmission or storage can guarantee 100% security.
19. Policy Updates
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continuing to use our website signifies your acceptance of the updated policy.
20. Contact Us
If you have any questions, concerns, or complaints regarding your personal information or our Privacy Policy, please feel free to contact us at:
divineartz2024@gmail.com
Phone
+91 70660 77088
Address
Vallalar St, Ayanambakkam,
Mel Ayanambakkam,
Kil Ayanambakkam, Chennai, Tamil Nadu 600095
In compliance with applicable laws, including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws, we have appointed a Grievance Officer to address any concerns or grievances related to your personal data and privacy. The Grievance Officer will ensure that your complaints are addressed promptly and in accordance with the relevant laws.
Refund and Returns Policy
We Will Replace Your Product If:
There’s a Genuine Manufacturing Defect: If your product is faulty due to a manufacturing issue.
Your Product Arrives Damaged: If the item you received is damaged, scratched, or broken.
The Package is Damaged in Transit: If the packaging is damaged or tampered with during delivery.
You Received the Wrong Product: If we mistakenly send you an incorrect item.
What to Do If Your Package Looks Damaged
If you receive a package that appears to be damaged, crushed, wet, or leaking from the outside, please refuse the delivery immediately. Simply return it with the delivery person.
However, if you notice any issues after opening the package, don’t worry! You can still reach out to us for a resolution.
How to Report a Damaged Product
If your product is damaged upon arrival, please notify us within 48 hours of receiving the order. This will help us resolve your issue quickly. You can contact us through:
Phone: Call our customer care team at +91 70660 77088 (Available Monday to Saturday, 9:30 AM to 6 PM)
Email: Send us an email at divineartz2024@gmail.com with the following information:
Order Number: This helps us quickly locate your order.
Product Name and Quantity: Tell us which item is damaged and how many of them were affected.
Description of the Issue: A brief note about what went wrong.
Clear Photos: Include clear pictures of the damaged product(s) and packaging, so we can better understand the problem.
Shipping Timelines
Minimum delivery time: 3 days.
Maximum delivery time: 7 days (depending on location and availability).
How We Handle Your Replacement Request
Once we receive your return request, our team will review it and get back to you within 24 hours. If your claim is approved, we’ll send you a replacement product at no additional cost.
Here’s what you can expect:
Replacement Product: We will ship a brand-new, undamaged item to you as soon as possible.
Out of Stock: In the rare event that your replacement product is out of stock, we’ll reach out to you with options. You can either choose another item or receive a full refund.
Refund Process: If you choose a refund, we’ll process it within 2 working days.
When You Should Contact Us
Damaged Product: If you received an item that is damaged or defective.
Incorrect Item: If we sent you something different from what you ordered.
Damaged Packaging: If the package itself is visibly damaged or tampered with.
We highly recommend contacting us as soon as you notice any issues. The quicker you get in touch with us, the faster we can resolve the problem.
Additional Information About Returns & Replacements
Eligibility: Returns and replacements are only valid within 48 hours of receiving your product. After this time, we might not be able to process your request.
Free Returns: We’ll cover the costs of return shipping if the issue is on our end (e.g., damaged products, wrong items).
Condition of the Product: For returns or replacements, the item should be in the same condition as when it was delivered (unused, in original packaging, with tags intact).
Our Promise to You
We value your trust and your satisfaction. If you ever have an issue with your purchase, don’t hesitate to reach out. Our team is always ready to assist you and will do everything we can to ensure a smooth and hassle-free experience.
terms and conditions
Welcome to Divineartz!
Thank you for visiting https://divineartz.com/ (the “Site”). This Site is operated by MAPA Solutions, also known as Aalayam Selveer, referred to as “we,” “us,” or “our” throughout this document. By using the Site, you agree to follow the rules and conditions listed in this Terms of Use Agreement. We may update or change these terms from time to time, so please check this page regularly to stay informed.
Agreement to Terms
By using or browsing the Site, you agree to all the terms and conditions mentioned here. It is important to read through this Agreement carefully before you continue to use the Site. If you don’t agree with any part of this Agreement, please do not use the Site.
Eligibility for Use
To use the Site, you need to be of legal age. This means you must be 18 or older. If you are under 18, you cannot register or make transactions on the Site unless you have permission from a parent or guardian. If you are a minor and wish to use the Site, you should do so under the guidance and supervision of an adult. We have the right to cancel your account or stop providing services if you don’t meet this requirement.
License to Use the Site
When you access this Site, we grant you a limited, non-transferable, and non-exclusive license to use it for personal, non-commercial purposes. This means you can browse and shop, but you cannot use the Site for business activities or profit-making unless we give you special permission in writing. If you break these rules, we may revoke your access immediately without prior notice.
Restrictions on Use of Content
You cannot reproduce, distribute, display, or modify any content on the Site without our permission. This includes copying, selling, or using the content for commercial purposes. Additionally, you are not allowed to reverse-engineer, disassemble, or alter any part of the Site unless we explicitly allow it in writing. If you do so without permission, we reserve the right to block your access to the Site.
Content Upload & Responsibilities
When you upload or submit content, such as reviews, comments, or any other information, you agree that this content is non-confidential and non-proprietary. You give us permission to use, copy, distribute, or modify this content worldwide, and we have the right to use it however we see fit. You also confirm that you have full rights to the content and it doesn’t violate any copyright or law.
You cannot upload content that is harmful or illegal, such as viruses, bugs, or anything that could damage our systems or the experience of other users. Any content that is defamatory, obscene, or violates someone else’s rights will be removed, and you may be banned from the Site.
User Account and Security
When you create an account on the Site, you’ll be given a password and account identification. You are responsible for keeping this information safe. If someone else uses your account without your permission, let us know right away so we can help secure it. You will be responsible for any activities under your account, including financial obligations. We advise you not to share your login information with anyone.
Reviews, Comments, and Submissions
When you leave reviews or comments on the Site, you grant us permission to use your name and the content of your review. You can only post truthful information and must own the rights to any content you post. We have the right to edit or remove your submissions at any time. You are not allowed to post content using false information or pretend to be someone else.
Payment Options
We offer the following payment methods for purchases on the Site:
- Credit Cards (MasterCard, Visa)
- Debit Cards (MasterCard, Visa, Maestro)
- Net Banking
- UPI/Wallets
Once you place an order, you’ll be asked to complete the payment process. The order will only be processed after we receive the payment. We will ship your order based on product availability and logistics.
Security
We care about your privacy and security. Transactions on the Site are protected by SSL (Secure Sockets Layer) encryption, which ensures your payment details are safe. Your credit card and debit card details are not stored by us; they are processed by a trusted third-party payment gateway that complies with banking regulations and security standards.
Limitation of Liability
While we make every effort to provide accurate and secure services, we are not responsible for any loss, damage, or harm that occurs due to your use of the Site. This includes any issues related to your computer, data, or personal information. Our total liability to you will not exceed the total amount you paid for services in the month before any claim. We are not responsible for indirect or consequential damages.
Indemnification
If you cause any damage, loss, or legal trouble for us or any third party while using the Site, you agree to protect us and pay for any costs we incur as a result. This includes any damages or legal fees that arise from your use of the Site or if you violate any of these Terms.
Termination of Agreement
We have the right to terminate your access to the Site or cancel your account without prior notice if you break any of these terms. If your account is terminated, you must stop using the Site immediately. Termination will not affect any payments or obligations you may have already incurred.
International Access
While people from all over the world can access the Site, we currently only offer services within India. If you access the Site from outside India, you are responsible for complying with local laws.
Typographical Errors
We make every effort to provide accurate information, but sometimes mistakes can happen, like incorrect product details or pricing. If we make a mistake, we reserve the right to correct it, but we are not responsible for any damages caused by these errors.
Third-Party Links
The Site may contain links to other websites. These websites are not controlled by us, and we are not responsible for their content or operations. If you visit a third-party site, you do so at your own risk.
Applicable Law
These terms are governed by the laws of Tamil Nadu, India. Any legal disputes will be resolved according to Indian law, and the jurisdiction will be in Chennai, Tamil Nadu.
Severability
If any part of these terms is found to be unenforceable, the remaining provisions will still apply. The unenforceable part will be considered invalid, but the rest of the agreement will stay in effect.
Copyright and Trademark Information
All content on the Site, including text, images, logos, and graphics, is the property of Aalayam Selveer or its partners. This content is protected by Indian copyright laws and international intellectual property laws. You are not allowed to use or copy any content from the Site without our permission.
Contact Address
Should you have any questions, concerns or suggestions, you may contact Aalayam Selveer by e-mail at divineartz2024@gmail.com or at the following address
divineartz2024@gmail.com
Phone
+91 70660 77088
Address
Vallalar St, Ayanambakkam,
Mel Ayanambakkam,
Kil Ayanambakkam, Chennai, Tamil Nadu 600095
(Mon – Sat, 9 AM to 4 PM)